KFC at 1102 West Brandon Boulevard, Brandon, Florida.

On 10/1/16 at 8:37pm, I ordered 2 leg and thigh $5 fill ups and 2 popcorn chicken meals. I paid at the window then was asked to pull forward and wait 5 mins for our "fresh" food to be served. (I am not a huge fan of KFC from prior bad service experiences, but my kids have been begging for KFC for several days.) 20 minutes later, I called to remind the staff that I was still waiting outside and it was approaching 9pm which is closing time for them. The manager came out with the popcorn chicken meals and a full refund because my fill ups had accidentally been given away. I told the manager about the kids really wanting the food and offered the money back. She declined and said she would be glad to prepare the food for the kids. 30 minutes later, after a couple more contact attempts, very hungry and angry children later, my boyfriend went inside and had some choice words with the staff. He came back with a couple of buckets of chicken and the fill ups. I appreciate the peace offering, but as a manager of a Fortune 500 company, KFC has lost a whole family of customers. A drive thru experience should never take over an hour and definitely shouldn't come to knowingly make kids who were the reason for the patronage that upset. I hope the owner of the establishment reads these reviews and takes pride in the level of customer service they provide. This was beyond an epic failure of customer service and my final visit to KFC. My oldest daughter has even determined she will never spend her money on KFC again.
- A former customer who gave her popcorn chicken to her kids waiting over an hour for their legs and thighs.