Portillo's Hot Dogs at 1748 West Brandon Boulevard, Brandon, Florida.

This was my first time visiting a Portillo's restaurant and I came in with high expectations since I have heard such great things about it. Turns out, my experience was far from great. I ordered a cheeseburger only mayo, cheese fries and a drink. A pretty basic order. I waited over a half and hour for my food. After waiting an eternity, I finally went up to the pick up counter. I waited over 5 minutes for a staff member to acknowledge me. I come to find out that they had completely forgotten my order. My fiance ordered a rib dinner that came out quicker! I already had a bad taste in my mouth from just the customer service alone. Upon actually getting my food, The burger was covered in mayo to the point of the burger being inedible. It was greasy and low quality for the price. The cheese fries were good, fries were room temperature. The only reason I am giving any stars for the place is because of the chocolate eclair cake and the cheese sauce. I understand Friday nights can be hectic at most places but this place had a full staff. I don't think I will be returning.